inContact Releases inView Operations Management Solution for Contact Centers

inContact, a provider of cloud software, has release a stand-alone operations dashboard, inContact inView powered by ClearView. The solution combines real-time performance data from disparate systems with business improvement processes.

The inView Operations Management solution includes:

  • Cloud-based performance dashboard pre-integrated with inContact.
  • Ability to identify correlations across data sets.
  • Integration of KPIs for a unified agent performance score
  • Customized management, supervisor and agent dashboards.