Zappix Partners with TalkDesk for Cloud-Based Contact Center

Zappix has partnered with Talkdesk, an enterprise contact center provider, to add Visual IVR capabilities to the Talkdesk AppConnect platform. Zappix Visual IVR is a self-service offering for smartphone users during customer service interactions.

"We are excited to join the thriving AppConnect ecosystem," said Yossi Abraham, Zappix's president, in a statement. "The large and ever-growing Talkdesk install base provides a unique opportunity to extend our market reach while offering AppConnect customers a powerful opportunity to transform their CX by implementing intuitive visual menus and utilizing Robotic Process Automation (RPA) to improve speed and efficiency during the customer journey."

Zappix's web-app technology provides end users an app-like experience without the need to download an app. The cloud-based solution provides workflow automation, omnichannel accessibility, rapid deployments, and seamless integration into IVRs and back-end systems.

"We are delighted to welcome Zappix to Talkdesk's AppConnect Partner Ecosystem," said Khurram Taji, managing director of AppConnect partnerships and operations, in a statement. "Zappix shares our commitment to providing breakthrough customer experiences with a Visual IVR product that offers customers additional self-service support options resulting in handle time reduction, increased agent productivity, and improved customer experience."

Related Articles

The new release is designed to allow contact centers to provide personalized and contextualized experiences in every conversation, regardless of channel or device.

Posted February 28, 2019