Zappix Integrates Visual IVR with SnapEngage for Live Chat

Zappix,a provider of visual IVR technology, is now integrated with SnapEngage, a live chat provider. With this new capability, companies can provide live chat functionality via a visual IVR service, allowing customers to chat with customer service representatives via an omnichannel customer service smartphone app.

"We are excited to work with SnapEngage and include live chat as a new customer service communication channel via our visual IVR," said Zappix Chairman Avner Schneur in a statement. "We built our mobile platform to give companies multiple communications paths that facilitate live agent interaction, voice and non-voice assistance, and a variety of self-service options. The real-time, live chat advantages of SnapEngage provide businesses of every size and type a versatile customer-friendly visual IVR smartphone app that also delivers comprehensive multichannel analytics in a single location."

"We're proud to partner our live chat, real-time customer engagement capability with Zappix," said Jerome Breche, CEO of SnapEngage, in a statement. "Integrating with the Zappix smartphone visual IVR app for Web, iPhone, and Android further extends the options available for our business clients to use live chat in engaging with key customer audiences."

Zappix integrates voice and non-voice visual content with customer service channels that include phone, Web, live chat, mobile online forms, and multimedia (audio or video) self-help resources.

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The enhancement allows contact centers to infuse Visual IVRs with data from their back-office systems.

Posted September 15, 2016