Vodafone Business Partners with RingCentral

Vodafone Business and RingCentral, a provider of global enterprise cloud communications, collaboration, and contact center solutions, are teaming up to create a co-branded, cloud-based unified communications as a service (UCaaS) solution for Vodafone Business and offer contact center as a service (CCaaS) to Vodafone Business customers.

The partnership will offer Vodafone Business' global customer base scalable cloud-based communications services based on RingCentral's Message Video Phone (MVP) platform. As part of the agreement, Vodafone Business will offer RingCentral's integrated UCaaS and CCaaS solutions, including RingCentral's Engage Voice and Engage Digital products. Vodafone Business will provide value-added services in migration, adoption, and integration.

"Our partnership with RingCentral will enable customers to rapidly deploy and easily manage the communications services that are right for them and marks another step forward in our drive to become a platform-based business," said Vinod Kumar, CEO of Vodafone Business, in a statement. "Together with RingCentral we can transform ways of working, improve business processes, and help companies become ready for a future of increased remote and flexible working."

"We're excited to partner with the leader in mobility and 5G to enable a work-from-anywhere world with a new generation of cloud communications services," said Anand Eswaran, RingCentral's president and chief operations officer, in a statement. "Mobility is critical to business success, and together with Vodafone Business, we will bring enterprise customers worldwide the capabilities they need, including team messaging, video meetings, and enterprise-grade voice services, to build the digital communications of the future."

Vodafone Business and RingCentral will initially introduce new services in the United Kingdom and for Vodafone Business' multinational customers in Europe in 2021. Additional countries, including Spain, Germany and Italy, will follow, with the platform tailored to local delivery in each.