Verint Updates Performance Management

Verint Systems has enhanced its Verint Workforce Optimization software with a new user experience and analytics.

Verint Performance Management features a unified set of dashboards, scorecards, coaching, e-learning, and gamification capabilities that enable a closed-loop cycle and advanced approach to performance management.

This latest release features a new interface that supports advanced visualization, data exploration, and analysis of employee and company-wide performance. The enhancements also include flexible scorecard widgets and dashboards. Employees benefit from a more intuitive performance scorecard and greater visibility into their individual metrics and achievement of goals.

The solution also features scorecard workspaces that offer performance summaries and overviews, heat mapping, performance comparisons, and multiple views of key performance indicators (KPIs). Using these scorecard workspaces, users can visually and automatically identify answers to employee engagement questions, such as: Which employees are meeting and exceeding goals and which areas need improvement? Is the performance of employees consistent across time? Where is performance improving and declining? How do peer comparisons map and trend? And how does the performance of individual employees change over time?

In addition, a new improvement opportunities widget has been added to Verint Performance Management, enabling organizations to automatically surface KPIs that represent opportunity and improvement areas based on user-definable criteria and data analysis. With this capability, managers can quickly identify the employees and KPIs that need attention based on their scores or recent trends.

Also embedded in this latest release is the ability to leverage Verint Gamification, which applies game mechanics and behavioral science.

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Following years of investment in cloud technologies and more than 1,000 active cloud deployments, Verint Systems yesterday officially announced that its entire Customer Engagement Optimization portfolio is now available for cloud deployment.

Posted June 07, 2016