Verint Teams Up with Servion to Provide Customer Engagement Solutions in India

Verint Systems announced that Servion Global Solutions Limited, a provider of Customer Interaction Management (CIM) solutions and applications for contact centers, will sell its enterprise solutions—including Impact 360 Workforce Optimization suite and Voice of the Customer Analytics solutions—to the Indian market.

Servion Global Solutions specializes in CIM solutions that help organizations deliver high-caliber customer experiences at the point of interaction. Servion, which became a Verint partner in October 2013, takes a consulting approach to optimizing customer interactions for its clients, drawing from a combination of business acumen and broad contact center technology knowledge. This approach has resulted in a business of over 600 customers and 1,000 installations in more than 60 countries.

“At Servion, our focus is on designing and deploying solutions that help improve customer interactions and enhance the customer experience. Core to achieving this is the ability to provide experience within specific context of the interactions, making responses intelligent and relevant,” said Samir Sayed, vice president and business head, India, Servion Global Solutions, in a statement. “The workforce optimization and analytics solutions that Verint brings through this partnership add tremendous horsepower to this capability.”