Vembu Technologies, a provider of affordable software and cloud services for small and medium sized businesses, has launched a free unified CRM cloud solution that includes SalesDesk, HelpDesk, and SocialDesk. Vembu also supports native Android and iOS apps to allow support agents to manage customer support tickets as they come in.
With an intuitive dashboard and set of forecasting options, sales managers can understand and operate with Vembu SalesDesk forecasts. Higher performance and operations can be delivered by means of smart dashboards and Sales Force Automation (SFA). Lead management, nurturing, conversion and sales capturing are done efficiently with SalesDesk.
HelpDesk allows the agents to respond to the customers quicker through their devices. Ticket management, priority support and systematic ticket escalations keeps the customers happy and gets customer satisfaction surveys done instantly. SLA's are set to measure the organization's performance through multiple automated reports.
In addition, Vembu CRM includes SocialDesk, which offers a centralized space to toggle between the social networks with which marketing managers plan their campaigns. Multiple social networks such as Facebook, Twitter, and LinkedIn can also be integrated. With the help of a singular dashboard, responses to business followers and customers can be done via SocialDesk and you can quickly engage with your prospects to improve the business opportunities.