TouchPoint One Kicks off A-GAME Gridiron 2020 Performance Challenge for Contact Centers

TouchPoint One, a provider of performance optimization solutions for contact centers, has kicked off Gridiron 2020, a football version of its A-GAME contact center performance challenge.

A-GAME is a cloud-based gamification solution that uses sports and other themed competitions to transform large customer contact operations into aligned, engaged, performance leaders. Gridiron VI regular-season tournaments begin Sept. 14.

"As businesses continue to navigate COVID-19, leading customer contact organizations are leveraging proven workforce experience strategies, like gamification, to strengthen employee engagement across their work-from-home and office-based operations," said Greg Salvato, CEO of TouchPoint One, in a statement. "Gamification works because it brings people together, breathes life into repetitive, mundane routines, and can improve nearly every performance metric. We are excited for the A-GAME Gridiron season VI kick-off and look forward to celebrating the competitive action, team camaraderie, and performance boost throughout the season with every A-GAME player, coach, and Xtreme team owner."

A-GAME offers an array of sports-themed gamification options, including Gridiron (football), Goalz (soccer), Hoops (basketball), and non-sports options, including A-GAME Tiki Beach (island-hopping race), Dragons (heroic quest), Donut Shop, and Pizza Party (character collection games), and many more. It automatically facilitates round-robin tournaments with single-elimination playoffs and season-end championships. Attendance, quality, CX metrics, balanced score, or other factors serve as the basis for A-GAME scoring from cloud or on-premises apps, spreadsheets, data warehouses, and other data sources.

The A-GAME Xtreme option enables senior management and other front-line support personnel to draft fantasy-teams that compete against other Xtreme team owners in separate but integrated A-GAME leagues. Xtreme connects the most senior levels of the organization directly with front-line agents working from home or a traditional office to foster communication, alliance, and other forms of support between business stakeholders who might not otherwise engage day-to-day.