Talkdesk Partners with ScoreData

ScoreData today announced a strategic partnership with Talkdesk through its AppConnect ecosystem. The partnership will leverage artificial intelligence and Dynamic Machine Learning through ScoreData's ScoreFast platform.

With this partnership Talkdesk will be able to offer solutions powered by AI and machine learning across multiple verticals. These solutions will be able to handle 50 to thousands of seats and impact an expansive list of operational metrics, such as first call resolution, average handle time, and average speed of answer, across omnichannel touch points in contact centers of all sizes. It will also provide an interoperable solution that works with industry-standard contact center solutions with existing queuing and routing mechanisms as well as related CRM/ERP solutions.

"Talkdesk is excited to have ScoreData join our AppConnect innovation ecosystem," said Tiago Paiva, CEO of Talkdesk, in a statement. "Artificial intelligence and integrated machine learning is the future of the contact center. The addition of ScoreData offers Talkdesk customers the ability to easily add best-of-breed, cutting-edge solutions leveraging a highly versatile and advanced AI/ML functionality to their contact center platform."

"We are looking forward to our partnership with Talkdesk, the fastest-growing cloud contact center platform in the world. Our out-of-the-box integration with Talkdesk will ensure that customers will have access to best-of-breed AI/ML capability nativel," said Vas Bhandarkar, CEO of ScoreData, in a statement. "ScoreData is excited to bring its significant industry successes across a broad range of use cases in customer engagement to Talkdesk and their partners and customers."

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The new release is designed to allow contact centers to provide personalized and contextualized experiences in every conversation, regardless of channel or device.

Posted February 28, 2019