TTEC Holdings, a customer experience technology and services provider, has expanded its partnership with Zendesk to unlock broader capabilities across the Zendesk platform to further scale CRM and workflow optimization.
"This expanded partnership enables TTEC to tap into the full spectrum of Zendesk capabilities for existing and new clients. Additionally, it opens up exciting opportunities to broaden our reach together with joint go-to-market strategies and solution development," said Chris Brown, TTEC's chief of staff, in a statement. "As the CX landscape becomes increasingly AI-driven, we have the deep technical expertise and the operational knowledge to create value for clients of all sizes and across multiple industries. We're excited about this expanded partnership and look forward to bringing end-to-end digital transformation capabilities to the market together."
"Our partnership brings together the best of all worlds: Zendesk's advanced voice, AI, and customer experience technology," said Carrie Francey, senior vice president of partner sales at Zendesk, in a statement. "Together, we're enabling organizations to deliver smarter, faster, and more connected customer experiences at scale. It's a collaboration that not only drives innovation but also simplifies digital transformation for our customers."