SupportNinja, a strategic outsourcing and customer experience transformation company, has acquired Aventus, bringing artificial intelligence-native, human-led customer experience (CX) solutions to e-commerce and direct-to-consumer (DTC) companies through Aventus by SupportNinja. Financial terms of the deal were not disclosed.
The acquisition combines Aventus' deep e-commerce specialization and expertise in platforms like Shopify, Gorgias, Kustomer, Redo, and Zendesk with SupportNinja's NinjaAI technology, human-in-the-loop AI operations, and global delivery capabilities.
"AI is fundamentally changing what e-commerce brands should expect from their CX operations," said SupportNinja CEO Craig Crisler in a statement. "Brands can automate transactional work, apply human expertise where it creates the most value, and turn customer interactions into insights that drive growth. Joining Aventus and SupportNinja allows us to deliver on that vision at scale."
"Our focus has always been helping ecommerce brands build stronger customer relationships and turn great service into business growth," said Aventus' chief operating officer, Kelly Stacey, in a statement. "With SupportNinja's technology, HITL approach, and global resources, we can help more brands scale their CX operations while keeping the human expertise and ecommerce knowledge that make their customer experiences stand out."