Speechmatics' Any-Context Speech Recognition Engine Launches on Genesys AppFoundry

Speechmatics has made its any-context speech recognition engine available on the Genesys AppFoundry for use with Genesys Engage and Genesys PureConnect.

"Customer experience solutions are extremely powerful, and the AppFoundry enables Genesys customers to optimize their customer experience through innovative technologies. Offering Speechmatics' any-context speech recognition engine on the AppFoundry enables businesses in any market to truly innovate with voice and uncover voice data they have trapped in audio recordings," said Pieter Knight, senior executive at Speechmatics, in a statement.

Available in more than 30 languages, Speechmatics' technology provides a baseline transcription output for other automated technologies, such as sentiment and analytics.