Serviceaide Launches Luma Automation

Serviceaide, a provider of enterprise service management solutions, today announced Luma Automation for automating a wide variety of IT and enterprise functions. The addition of Luma Automation to Serviceaide’s Luma Virtual Agent makes requesting and receiving service help as simple as sending a text or voice message.

Bringing Luma Automation into the Luma Virtual Agent allows companies to automate numerous tasks using a simple conversational interface. Luma Virtual Agent allows enterprises to repetitive requests like password resets, Active Directory account unlocks, file and disk cleanups, database queries, and much more. Luma Automation offers a drag-and-drop graphical designer and out-of-the box workflows.

"Serviceaide is at the forefront of the future of service management, and by bringing together Luma Virtual Agent with Luma Automation, the company delivers unmatched capabilities to our customers and dramatically reduces service friction," said Wai Wong, CEO of Serviceaide, in a statement. "The close integration of advanced automation and an intelligent virtual agent means that, now more than ever, users can address their service needs with Luma Virtual Agent anywhere and anytime and have their requests immediately fulfilled without human intervention."

Luma integrates seamlessly with leading service management systems, as well as with Serviceaide's IT service management suite, Intelligent Service Management. It is available as a pre-trained virtual agent for IT service and support and is also being used in a wide variety of other customer service and support scenarios.

Related Articles

New research suggests that by 2030, 69 percent of decisions made during customer interactions will be made by machines rather than humans.

Posted October 25, 2019