Serenova Partners with Fuze for Unified Cloud Contact Center Solutions

Serenova, a cloud-based contact center and workforce optimization (WFO) solutions provider, is partnering with Fuze, a cloud-based unified communications (UCaaS) provider, to offer an end-to-end, cloud-based communication solution.

Together, Serenova and Fuze will enable the following:

  • Communication capabilities and services;
  • Company-wide, media-independent, and real-time collaboration, regardless of device or location; and
  • Enterprise-grade cloud PBX and collaboration solutions.

"The opportunities for contact centers to become more seamless, cost-effective components of organizations' unified communications strategies are boundless," said John Lynch, senior vice president of sales at Serenova, in a statement. "Combining Serenova's globally scalable cloud contact center platform with Fuze's unified communications and contact center platform provides organizations with a tightly integrated, best-of-breed solution to deliver exceptional cross-channel customer experiences."

Fuze's communications and contact center platform provides enterprise contact centers with a holistic view of their organization and deeper insight into contact center performance," said Tim Puccio, vice president of global channel and alliances at Fuze, in a statement. "Serenova is a great addition to the existing Fuze contact center solution portfolio and Fuze Ecosystem. We look forward to partnering closely with Serenova in providing the rich customer experiences that allow modern enterprises to differentiate themselves."