Satmetrix Launches Cloud Customer Experience Management Solution for the SMB Market

Satmetrix, a provider of Net Promoter software has debuted Satmetrix Standard, a self-service, cloud-based solution designed specifically for small and mid-sized businesses interested in developing customer experience management (CEM) programs based on Net Promoter Score (NPS) methodology.

Satmetrix Standard is built on the Satmetrix cloud platform with Net Promoter analytics, expertise, and customizable templates built in. Satmetrix Standard includes three end-user licenses, two complete survey program touch points, and up to 15,000 responses a year at an affordable annual price. Additional users and responses are available with tiered pricing options. New customers can begin on Satmetrix Standard and upgrade to Satmetrix Pro or Enterprise as their CEM program needs grow.

"Companies of all sizes are realizing that they need to proactively manage the customer journey and improve retention in a dedicated, strategically focused way," said Richard Owen, CEO, Satmetrix, in a statement. "Many small and mid-sized businesses try to run their CEM programs using disconnected survey products, manual charts and random spreadsheets that ultimately fail to offer them the comprehensive real-time insight and actionable steps that lead to improvements in their revenue."