RingCentral, a business communications systems provider, is integrating with OpenAI to advance enterprise-grade voice artificial intelligence, combining RingCentral's communications platform with OpenAI frontier models like GPT-5.2 to bring generative AI into the voice channel.
"OpenAI enables us to turn powerful technology into tangible business value, from AI that answers customer calls to AI that assists every employee," said Kira Makagon, president and chief operating officer of RingCentral, in a statement. "Together, we're helping organizations transform how work gets done, making it faster, smarter, and more human."
OpenAI is helping accelerate RingCentral's broader AI roadmap by powering a connected system of agentic AI that spans the entire customer interaction lifecycle, from automated call handling to human-assisted decision-making. The same foundational technology behind RingCentral AI Receptionist (AIR), which answers and automates inbound customer calls, now extends to support RingCentral AI Virtual Assistant (AVA), the company's new personal AI assistant. Together, AIR and AVA form a unified intelligence layer: AIR handles interactions at the front door, while AVA ensures that once conversations are routed to people, employees are equipped with full context, insights, and next-best actions.
Built on RingCentral's communications platform and enhanced by OpenAI frontier AI, AVA brings voice-first, role-adaptive intelligence directly to employees. It connects voice, video, and messaging data across the RingCentral platform to help people find answers and automate tasks. AVA starts where AIR leaves off: real human conversations. It applies trusted voice intelligence captured across customer interactions to deliver context-rich responses and actions. From capturing notes and summarizing calls to searching across conversations and automating follow-up tasks, AVA helps employees turn routed interactions into meaningful outcomes.
"RingCentral shows how advanced AI moves beyond insight and into action," said Giancarlo Lionetti, chief commercial officer of OpenAI, in a statement. "By working together, we are bringing intelligence directly into live voice conversations, helping enterprises move faster, serve customers better, and act with confidence."
RingCentral will also use ChatGPT Enterprise to spark new ideas, introduce new efficiencies into the product development process, and better understand its customers.
With OpenAI, RingCentral AIR automates customer interactions at scale, answering calls, scheduling appointments, routing inquiries, and following up through natural, human-like conversations. When a call requires human involvement, intelligence flows seamlessly to employees through AVA, preserving context and accelerating resolution.
This collaboration also ensures that AI is deployed responsibly and at scale. Customer conversations remain protected under RingCentral's data governance framework and are not used to train public models.