RingCentral Adds Partnerships, Integrations, and Analytics, and Audit Trails

RingCentral, a provider of cloud communications, video meetings, collaboration, and contact center solutions, has added capabilities that will help organizations bring together their preferred apps and services with a cloud-based business communications platform.

"In a hybrid world, customers want to integrate their existing apps and services with their business communications platform. This helps them to run and grow their business while empowering their people to work from anywhere," said Nat Natarajan, executive vice president of products and engineering at RingCentral, in a statement. "This is why we've built an open platform that makes it easy to integrate existing and new apps with our messaging, phone, and video capabilities all built on the cloud. We are helping customers to build customized workflows for their end users, helping them to effectively work from anywhere."

RingCentral provides customers three ways to access its open platform. These include the following:

  • No Code - Fastest, feature rich, pre-built apps, accessible via the RingCentral App Gallery;
  • Low Code - Balanced flexibility for developers, minimum coding, and embeddable widgets; and
  • Pro Code - Maximum flexibility, SDK support, more than 500 APIs across products.

The new APIs include call performance analytics and audit trail.

With the call performance analytics API (public beta), users can gather detailed calling and communications data to build a comprehensive and customized analytics report to ensure proper capacity planning against call volume, optimal call handling with vital call stats, such as answering time and holds, and centralized insights to sync data to external tools and merge with business intelligence for a complete understanding of calls.

With the audit trail API (public beta), users have access to enterprise functionality to track system configuration changes and successful or failed logins to determine breakages that need to be addressed. Users can query and sync log records and perform compliance and anomaly detection.

Also coming soon is a customer agent and sales integration with HubSpot, where users can click to dial, view call disposition, automatically log calls, and more without having to leave their HubSpot environment.

RingCentral also has added partners to its ISV program. They include Akazio, Chili Piper, Enable.us, Keeper, Kustomer, and Liquid Voice.