Regal, providers of a voice artificial intelligence agent platform for customer experience, has integrated with Five9, a CX platform provider, making Regal's autonomous AI voice agents available to Five9 customers through the Five9 AI Agent Connect program.
The integration between Regal and Five9 allows companies to connect Five9 and Regal for automated call follow-ups, personalized outreach based on call outcomes, and synchronized real-time call data across platforms.
Through the integration, organizations can automatically trigger SMS messages or AI-powered outbound calls based on Five9 call events. Customer and call data, including agent information, campaign details, call duration, and call outcomes, is synchronized into Regal in real time, giving both human agents and AI the context needed. Regal can also identify high-intent prospects through its customer journey orchestration capabilities and automatically send qualified contacts into Five9 outbound campaigns.
"The future of customer service isn't simply improving the call experience with AI, it's creating intelligent systems where AI and human agents work together seamlessly," said Alex Levin, co-founder and CEO of Regal, in a statement. "By partnering with Five9, we're making it easy for enterprise contact centers, especially those in highly regulated industries, to deploy secure AI voice agents that automate repetitive work, personalize every interaction, and integrate into existing workflows."