Quiq, an agentic artificial intelligence platform provider, has released Voice Assist, which extends Quiq's AI Assistants to live voice calls.
Voice Assist guidance is agentic, adapting in real time as conversations unfold. And it doesn't stop at telling agents what to do. It can also do it, sending a tracking link, order details, or a gift voucher on the same conversation thread while the agent stays on the line with the customer. That adaptive guidance runs on the same Process Guides, knowledge sources, and Verified Intelligence guardrails that already govern Quiq's digital AI Assistants. Every suggestion on a call passes through the same verification step as a suggestion in chat, so the AI is checked before it acts.
"Suggesting the right answer to the human agent is easy. Any vendor can do that. What we built is an AI that can also act on it, like sending a real message to the customer during the call on the same thread, while the agent stays on the phone. That's the gap we closed for our customers," said Mike Myer, CEO of Quiq, in a statement.