QuestBack, a provider of enterprise feedback management and social CRM, has launched of Ask & Act, a survey management tool enabling small to midsized organizations to gain insight from customer and employee experiences.
Ask & Act can be used to gather information externally from customer segments or from within an organization's own teams and departments. Based on insights gained from survey data, it allows organizations to execute sales, marketing and human resources initiatives for better business outcomes. The tool accelerates problem resolution, improves customer response rates and provides a detailed view of the customer or employee experience.
Ask & Act offers a series of key benefits for businesses located anywhere in the world, including:
- Automated notifications: survey participants are automatically notified with a follow-up action, such as an email offer, to maintain dialogue.
- Web share reports: generates reports accessible online by third parties to view real-time results without being required to log-in through QuestBack.
- Single platform for enterprise-wide use and an intuitive interface used for detailed reporting across the entire organization.