Platform28, a provider of large-scale hosted contact center solutions, today unveiled a new cloud-based package that delivers a unified multi-channel contact center, PBX, IVR and network call-routing to improve business efficiency and profitability in the contact center environment.
Formerly known as Unified Arts, the company is also announcing that it has been rebranded Platform28 to emphasize its new direction. The 10-year old company provides carrier-grade integrated communications solutions to enterprise, government and telco customers, supporting 150,000 agents and 600,000,000 interactions monthly with 99.999 percent availability and no tickets being deemed major or critical. Platform28’s new cloud-based solution combines this communications platform with a redesigned Web-based user interface.
Platform28 provides enterprises a single, scalable communications platform that integrates with their back end systems and unifies the different ways their customers interact with them. Its open architecture API integration enables communication with applications, Web sites and back-end systems and a roadmap to complete unification.
Platform28’s cloud communications solution requires no upfront investment and offers competitive cost of ownership due to its single interface that makes it easy for both technical and non-technical users to set up solution parameters and make real-time changes to the platform. This reduces the need to log support tickets or place support calls and reduces the burden on already-busy IT departments.