Optanix Releases Version 6.0 of Its Contact Center Platform

Optanix, a provider of intelligent business service assurance, today released version 6.0 of the Optanix Platform with new capabilities for contact center, unified communications, and data networks.

Among the solution-specific features included in Optanix Platform version 6.0 are the following:

  • Expanded support for the latest versions of Cisco Unified Communications (UC) and Cisco Unified Contact Center (UCC) solutions (version 12.x);
  • Auto discovery of major Cisco UC and UCC application features, such as Cisco Unified Customer Voice Portal (CVP), Cisco Finesse, Cisco Unity, and Cisco Unified SIP Proxy (CUSP);
  • New UC cluster dashboards and a new Unified Contact Center Enterprise Serviceability Portal with real-time command views of A/B side routing and peripheral gateway control;
  • An enhanced graphical ICM script differential analysis tool to visualize contact center routing and changes to ICM route programming; and
  • Expanded support for Cisco Viptela SD-WAN deployments.

Version 6.0 also seamlessly integrates UC and UCC monitoring with core Optanix Platform functionality, including fault and performance monitoring, predictive analytics, true root cause analysis, and business impact monitoring.

"Businesses that rely on real-time communications to deliver critical services to customers and employees need enhanced, purpose-built assurance platforms that can deliver both the breadth of fault and performance features of general purpose tools, as well as the depth of insight from point-based tools," said Mike Crest, CEO of Optanix, in a statement. "The Optanix Platform was designed from the ground up to provide IT organizations with both of those elements and to also enable the insight, efficiency, and predictability that IT organizations need to assure uptime and performance for their contact center and unified communications deployments."