OnviSource Releases OnviCenter 8

OnviSource has released OnviCenter 8, an advanced software platform that can support its Intelligently Automated (IA) solutions for enterprise and contact center functions related to customer experience management (CXM) and business process automation (BPA). It also supports and complies with the latest security measures, operating systems, media players, browsers, Lightweight Directory Active Protocol (LDAP), and database products.

With OnviCenter 8 as its underlying platform, ia.Enterprise solutions provide comprehensive customer experience management and business process automation, including customer service routing, engagement, processing and assessment. ia.Enterprise customer engagement solutions allow enterprises to intelligently unify and analyze 100 percent of the data and media from all engagement channels (calls, emails, chats, surveys, and social media mentions) and generate information and actionable knowledge, followed by automated decision-making and actions.

OnviCenter 8's new features include the following:

  • Optimized data and media management;
  • Optimized codecs for audio and video players;
  • New enhanced software platform optimized for complex ia.Enterprise analytics and automation solutions;
  • Updated OnviLink 4.0 unified user interface (UUI);
  • Advanced playback and visualization that can depict the results of their analysis related to the customer interactions in audio, text and key conversation data, such as pace, silence detection, and sentiment analysis;
  • Enhanced LDAP authentication with auto-provisioning; and
  • Expanded browser support for Chrome, Edge, FireFox, and Internet Explorer 11.

OnviCenter 8 can be deployed on premises or in the cloud.