Omilia, a customer experience solutions provider, has partnered with Telarus, a technology services distributor, enabling Telarus's nationwide network of technology advisors to bring Omilia's full Agentic CX platform to enterprise clients in the United States and the United Kingdom.
Through this partnership, companies working with Telarus advisors gain access to Omilia's Agentic CX platform, including the following:
"Most conversational AI on the market today is a thin layer stitched on top of someone else's model, which means the enterprise buying it inherits someone else's token costs, someone else's uptime, and someone else's roadmap. It is our end-to-end stack so our clients don't have to make that trade-off. That matters more, not less, as we scale. This partnership is part of how we're expanding beyond our own direct footprint into new markets, selling-with, delivering-with, supporting-with, and expanding-with Telarus's advisors giving enterprise buyers across the U.S. and U.K. a trusted way to get a production-ready platform without the vendor risk," said Nick Delis, chief revenue officer of Omilia, in a statement.
"The appetite for enterprise-grade AI among our advisors' clients is massive, but so is the need for a platform that's proven at scale and doesn't carry the cost or complexity baggage of stitched-together solutions. Omilia gives our advisors a full-stack conversational AI offer they can bring to CX-focused accounts with confidence," said Samantha Nelson, vice president of CX and AI at Telarus, in a statement.