Omilia, a conversational artificial intelligence provider, today launched Pathfinder to help companies with conversational AI application design and development.
Part of the Omilia Cloud Platform, Pathfinder ingests, processes, and analyzes raw, unstructured data from text files such as PDF, TXT, CSV, and HTML. It then identifies and categorizes customer intents and uncovers automation opportunities.
Pathfinder creates example customer queries, identifies the most effective resolutions for each query, and deduces business logic to simulate the ideal conversational flows and the most optimal outcomes.
"Effective conversational AI applications rely heavily on quality data. However, manually reviewing and uploading every asset related to your business is time-consuming and resource-intensive. Pathfinder removes this burden for businesses, enabling more efficient information ingestion," said Claudio Rodrigues, chief product officer of Omilia, in a statement. "This not only enhances the design and implementation phases for our customers but, as a result, virtual assistants can more accurately assist callers, so enterprises can successfully fulfill more calls, reduce the number of calls that have to be passed to human agents, and provide the consumer with a far superior customer experience."