Numonix Releases Recite 3.0 Customer Interaction Recording

Numonix has launched Recite 3.0, its all-in-one interaction recording and quality management solution, which includes call, video, screen, and chat/IM recording; quality management; dashboards; reporting; agent notes/call reference tagging; compliance masking; and the RECAP API.

Recite 3.0 also offers Web-based storage and retrieval for secure sharing of files via email (.WAV format). Users can also customize security profiles to suit specific needs. The solution also offers built-in 256-bit encryption.

Recite 3.0 is compatible with virtually every on-site and cloud PBX solution as well as all versions of Microsoft Skype for Business (formerly Microsoft Lync). It is scalable from five to 500,000 users, and can be customized to meet the specific needs of any business.

"Recite 3.0 helps companies boost their business success and meet regulatory compliance by capturing content from multiple media modalities, including voice, video, screen and chat/IM," said Avi Margolin, CEO and chief technology officer at Numonix, in a statement. "The interaction recordings provide unique insights into employee-customer interactions, empowering companies to understand what really works to improve sales and customer service."