Noble Systems Releases Revamped Unified Contact Center Solution

Noble has unveiled the release of Noble Maestro 7.3, an update of Noble Systems’ flagship offering for contact center management and reporting.

Noble Maestro provides an intuitive manager portal for the Noble Enterprise Solution Suite, allowing users to manage campaigns, lists and data, assign contact strategies, schedule activities, and control activity flows.

Key enhancements and features include:

  •     Enhanced Area Code Management – Improved Area Code Updater utility interface and the ability to view available changes from the area code update service before committing them to the database.
  •     Improved ANI Broadcast Flexibility – Noble’s Patented ‘Roaming ANI’ technology uses Dynamic Caller ID displays to tailor the message based on attributes within the individual customer record.
  •     Upgraded List Management – Enhanced list building tools allow filtering of individual alternate phone numbers within a customer record for more granular dialing control.
  •     Enriched Compliance – Increased controls for customizing dialing filters to manage compliant contacts for phone type, maximum attempts, time zones, and more.

Some features or functionality of Maestro 7.3 may be separately licensable products or may have software dependencies that require updates to other parts of the Noble Solution Suite.