NiCE has partnered with Konecta to accelerate the deployment of next-generation, artificial intelligence-powered solutions across global markets.
At the core of this partnership is NiCE's CXone cloud c ontact center platform and NiCE Cognigy's generative and agentic AI technology to enable intelligent virtual agents and real-time AI assistance that move beyond insights to autonomous, action-oriented execution across the customer journey.
As part of the agreement, Konecta will integrate NiCE's technology, including NiCE Cognigy's AI capabilities, into its own open platform, delivering out-of-the-box digital agents trained on industry-specific regulatory requirements and customer journeys.
Konecta's role extends beyond technology integration. The company brings deep expertise in business processes and customer operations to design predefined workflows and AI interactions tailored to the unique needs of each industry.
As part of the agreement, Konecta becomes a fully certified Global Platinum Partner of NiCE.
"By combining NiCE's market-leading CCaaS platform and its powerful generative and agentic AI with Konecta's global operational scale and deep industry expertise, we are creating a new standard for customer experience transformation. Our ability to predefine processes and deploy industry-specific AI at scale enables our clients to achieve faster time-to-value, with more secure, efficient, and impactful outcomes," Mariano Castaños Zemborain, Konecta's CEO of Latin America, Executive Sponsor NiCE alliance, said in a statement
"This partnership reflects Konecta's leadership in operationalizing AI at global scale, which is why they have earned NiCE's Global Platinum Partner status," said Jeff Comstock, president of CX products and technology at NiCE, in a statement. "Together, we are helping organizations move from AI experimentation to execution by connecting real-time insight to action through agentic AI. The result is faster resolution, lower cost to serve, and more consistent, intelligent customer experiences across every interaction."