Knoah Solutions Adds Guatemala to Its Nearshore Offerings

Knoah Solutions, a business process outsourcing company, has expanded its global footprint with an additional nearshore facility in Guatemala City, Guatemala.

Expanding to Guatemala City will allow Knoah to offer its U.S. cost-effective benefits in the same time zone. Guatemala is the largest and youngest economically active labor force in Central America and boasts a substantial pool of skilled, bilingual employees with higher education and culture oriented toward customer service, according to the company.

"We are seeing tremendous growth and success in our Honduras operations and view expansion into Guatemala as a great next step for Knoah," said Sri Myneni, CEO and co-founder of Knoah Solutions, in a statement. "The costs, culture, and labor skillsets are very similar, and that makes us confident that this expansion will be equally successful. We will be delivering our 16 years of proven experience in building state-of-the-art customer engagement centers with advanced technology and operational practices."

Knoah will be hiring for several hundred contact center positions over the next 12 months, with the majority of openings focusing on omnichannel (including voice, social, and digital channels) customer experience delivery and language interpretation skills in addition to management and support positions.