Jacada Inks Agreement with Cognizant

Cognizant has partnered with Jacada to incorporate Jacada's Customer Service Technology solutions into Cognizant’s global delivery network of customer interaction solutions.

The companies will offer a comprehensive set of customized contact center solutions designed to enhance the customer experience across multiple channels, as well as directly impact operating costs and improvement of business processes.

“Customer care is going through significant transformation with the evolution of social, mobile, analytics and cloud technologies and our customers are looking for solutions that can revolutionize consumer experience,” said Hari Raja, head of Cognizant’s CRM Practice in the Americas, in a statement. “The partnership with Jacada, a company that specializes in transforming customer experience in contact centers and customer care with solutions such as Visual IVR, will fit into Cognizant’s Customer Solutions strategy of advising and delivering next generation customer experience solutions to our customers.”

“The partnership with Cognizant is part of the Jacada strategy to enhance our go- to-market strategy with key dominate players,” said Guy Yair, Jacada co-CEO, in a statement. “This partnership gives them the ability to differentiate their solutions using our comprehensive product suite around call center and self service with our new visual IVR solution.”