IR Joins the Genesys AppFoundry

IR, a provider of global performance management and analytics for unified communications and collaboration (UC&C), has made its IR Collaborate solution available on Genesys' AppFoundry.

IR Collaborate is a experience and performance management solution, offering end-to-end visibility into communication and collaboration and contact center ecosystems.

"As technology and digital engagement channels proliferate, customers demand prompt and effortless service. Frictionless customer experience has become a crucial business differentiator. Our solutions empower businesses to proactively monitor contact center environments, ensuring voice quality, connectivity, availability, and critical systems remain problem-free," said John Ruthven, CEO and managing director of IR, in a statement.