Huawei Launches SAP-Certified CRM for Enterprise Customers

Huawei, a global information and communications technology (ICT) solutions provider, has launched eSpace Contact Center solutions for enterprise customers, which are certified for SAP Customer Relationship Management (SAP CRM).

The eSpace Contact Center offers sales, marketing and service information and insights and providing high-quality customer experiences, enhanced customer interaction, and more efficient service.

The SAP Integration and Certification Center (SAP ICC) has certified that eSpace Contact Center V2 integrates with SAP CRM and the Huawei contact center platform, providing a multichannel access gateway to interactive channels for customers, including voice, Web, and SMS. Huawei eSpace Contact Center offers Web-based customer services that incorporate a portfolio of collaborative applications, such as social media, remote desktop, whiteboard, file transfer, and annotation.

"We are proud to launch the eSpace Contact Center solutions certified for SAP CRM, which will enable our enterprise customers to offer first-class customer service experiences," said Wang Junhai, Huawei eSpace Contact Center product management director, in a statement. "Committed to forging open collaborations with partners, Huawei strives to bring high-quality and innovative ICT products and solutions to the enterprise business market. We look forward to more successful collaborations with SAP."