Genesys Acquires Automated Messaging Provider OVM

Genesys announced that it has acquired OVM Solutions, adding expertise and scale to the Genesys cloud-based proactive communication offerings.

OVM Solutions is a provider of on-demand, automated messaging for proactive communications. The company has more than a decade of expertise in designing, scripting, training and voice talent selection to deliver exceptional sales and marketing campaign performance for a range of organizations and applications including financial services, non-profits, healthcare, collections, retail, utilities, events and political campaigns.

As an existing partner of Genesys with a substantial installed base of customers, OVM Solutions brings expertise in sales and marketing to the Genesys Proactive Customer Communications solution. Genesys Proactive Customer Communications delivers over two billion messages annually in 30 countries for more than 350 customer experience leaders.