Five9 and Verint Announce Global Partnership

Five9 and Verint Systems have signed a new partnership in which Five9 will resell the complete Verint Enterprise Workforce Optimization (WFO) suite in the cloud.

Verint Enterprise Workforce Optimization is now being offered as an integral part of the Five9 portfolio, fully integrated and deployed alongside the Five9 cloud Virtual Contact Center.

Featuring a single user interface and unique business process workflows, Verint's WFO solution offers call recording, quality management, workforce management, performance management, e-learning and coaching, and desktop and process analytics, as well as speech analytics. Leveraging the comprehensive solution, organizations can capture and analyze customer interactions, journeys and sentiments across channels.

"Bringing market-leading workforce optimization and analytics solutions from Verint to our Five9 cloud offering marks an exciting addition that we believe will provide great value to our customers," said Mike Burkland, president and CEO of Five9, in a statement. "We're pleased to feature these proven technologies as part of our comprehensive cloud solution and to be able to offer our customers a path toward achieving their objectives of enriching interactions, engaging employees and customers, optimizing operations, and enhancing satisfaction through world-class sales and service.

"We believe Verint and Five9 will be a powerful joint partnership that will allow both companies to benefit by referring business to each other," Burkland added.

"Verint offers the market's most comprehensive portfolio of customer engagement optimization solutions in the cloud, and we're pleased to be partnering with Five9, a leader in cloud contact center software, to broaden its portfolio and support the Verint WFO solution delivered from the cloud," said John Bourne, senior vice president of global channels and alliances at Verint, in a statement. "Making these solutions even more widely accessible to organizations of all sizes helps them gain the intelligence and insights they need to better understand what's happening in their businesses, anticipate and respond to customer needs and expectations, and make faster, more informed decisions."