Enacomm Partners with Telvoyant

Enacomm, a provider of interaction and customer authentication technologies for financial services companies, is partnering with Telvoyant, a telecom consulting firm, to act as a reseller for Enacomm's Virtual Personal Assistant (VPA) and the Enacomm Financial Suite (EFS), which includes a hosted, dynamic interactive voice response (IVR) system.

"Telvoyant's visionary team recognizes that the telecommunications technologies still widely used today are not the telecommunications technologies of the future," said Enacomm CEO Michael Boukadakis in a statement. "We're excited that the financial institutions who rely on the expertise of Telvoyant's telecom industry veterans will have the opportunity to enhance the customer experience they deliver through Enacomm's modern customer self-service solutions."

Employing artificial intelligence, VPA works with other popular virtual assistants, such as Amazon Alexa and Google Home. Using Enacomm's hosted systems, a properly authenticated user can conduct bank transactions and gain access to their financial accounts with just their voices.

The Enacomm Financial Suite provides a range of software tools, from voice biometrics to customer relationship management (CRM), as well as added levels of security. Enacomm’s data-powered IVR solution uses customer intelligence to direct calls, as well as for personalization and context preservation.

"Today, effective utilization of data is what separates the technology winners from those who remain challenged," said Telvoyant CEO Kurt Amos in a statement. "Enacomm's artificial intelligence and phone banking harness and leverage the power of data to allow financial institutions to meet the demands of technology-savvy consumers with high expectations. Today's consumers, especially millennials, want easy and convenient access to their bank accounts using the latest digital devices, anytime, anywhere."