Echopass has released Echopass Enterprise Edition, a new solutions suite for large, complex enterprises migrating to a cloud-based contact center environment.
The Echopass Enterprise Edition offers a complete bundle of 40-plus contact center applications and services to support complex contact centers with 500 to 20,000 agents. The solution enables companies to enhance the customer experience while maintaining nearly 100 percent uptime for high-revenue generation environments.
Features include:
- The Symmetry solution, a dual data center business continuity solution.
- End-to-end carrier inclusive SLA with guaranteed commitments.
- Productivity enhancing administration package for seamless application support.
- Agent performance package including CTI solutions to allow agent enablement for performance improvements.
- Full customer experience package including EchoCallBack, Echopass WebCallBack, Echopass Chat and Echopass Customer Survey Builder for voice of the customer provisioning.
- Integration package with a set of connection services for combining contact center services with front office, middle office and back office systems.