ENACOMM Launches on Finastra's FusionStore

ENACOMM, a provider of customer experience solutions for the financial services industry, has made the ENACOMM Financial Suite (EFS) with intelligent interactive voice response (IVR) available through Finastra's FusionStore.

ENACOMM's IVR will enable banks, credit unions, and credit card institutions to benefit from its multichannel, intelligent customer self-service applications, which are delivered as software-as-a-service (SaaS) or hosted solutions and provide analytics for improving the customer experience and fighting fraud.

The FusionStore enables Finastra's more than 8,500 banking and financial customers worldwide to access, test, purchase and deploy certified applications on top of their core systems.

"We're excited that ENACOMM has joined our FusionFabric.cloud ecosystem with the launch of its EFS IVR solution. This app will provide our bank and credit union customers the ability to access interactive voice response technology that can be implemented quickly and cost-efficiently. This will help them extend their offerings and provide a better customer experience. As our fintech community continues to grow, we are pleased to welcome ENACOMM on board," said Philip Taliaferro, vice president of platform partnerships at Finastra, in a statement.

ENACOMM developed its Financial Suite via its open API gateway. EFS includes the following:

  • Intelligent IVR for customer self-service, with customization tools;
  • Advanced call center analytics;
  • AI-powered conversational voice banking via popular digital assistants;
  • Fraud detection and tracking;
  • Multifactor authentication, including voice biometric and knowledge-based authentication; and
  • eAlerts to proactively communicate with customers.

"The robust FusionFabric.cloud platform reduced the timeframe for integration into the Finastra product suite. FusionFabric.cloud is the future of open API banking," Michael Boukadakis, founder and CEO of ENACOMM, said in a statement.