Directly Integrates with Oracle Service Cloud

Directly, a gold-level member of Oracle PartnerNetwork (OPN), today previewed an integration that lets Oracle Service Cloud users build their own on-demand customer service networks to scale support and improve customer experiences. Directly for Oracle Service Cloud is also now available in the Oracle Cloud Marketplace.

Directly for Oracle Service Cloud can help customer service organizations match customers who have questions with experts who are part of a flexible network of on-demand talent developed from its own user base and community.

Directly works within Oracle Service Cloud to intelligently route cross-channel questions to experts, who have the option of answering questions on demand and earning rewards for quick resolution.

FreedomPop is one company currently using Oracle Service Cloud and Directly together.

"Our FreedomPop experts are enthusiastic problem-solvers who answer questions at the speed of light. Using Oracle Service Cloud and Directly to get questions into the hands of on-demand experts helps us scale great support for our growing membership," said Robinson O'Brien-Bours, director of support at FreedomPop, in a statement.