Dialpad Broadens Partner Ecosystem

Dialpad has expanded its open app ecosystem to allow customers to integrate their apps and workflows into one workspace.

The Dialpad App Partner program enables technology partners to work with Dialpad to help users increase customer satisfaction, drive productivity with AI, and support customer and agent workflows. Partners include Google, Theta Lake, and Front.

Dialpad's new App Marketplace will include integrated apps, such as Microsoft Teams, Microsoft Dynamics, Bullhorn, ServiceNow, HubSpot, and the new Google ChromeOS Desk Connector. Customers can extend and customize workflows through Dialpad's no-code/low-code, and advanced-code APIs. Dialpad's APIs include Ai Agent Assist Automation framework, Ai-generated transcriptions, call logging, SMS, and more.

"By reimagining its app marketplace, developer portals, and partner programs, Dialpad is keeping true to its mission of delivering better, smarter, more integrated EX and CX through its Ai-Powered Customer Intelligence Platform," said Michael Brandenburg, senior analyst at Frost & Sullivan, in a statement. "The open ecosystem enables customers and partners to leverage the Dialpad platform to solve their biggest communications workflow and engagement challenges, but also let customers tap into many unique AI-powered and cloud-native API capabilities to drive even more complex use cases."

"Developers have the ability to take advantage of Dialpad's leading AI stack and develop applications that integrate seamlessly with Dialpad," said Brian Peterson, chief technology officer and co-founder of Dialpad, in a statement. "The opportunity is ripe with the addition of new integrated apps on Dialpad's App Marketplace and partnerships with several top technology companies. We know customer needs are not always one size fits all, and we're excited about the possibilities that Dialpad's AI combined with developers' app innovations will bring customers in the future."