Contact Center Provider NewVoiceMedia Scores $35 Million Funding

NewVoiceMedia, a global provider of cloud contact center solutions, has secured $35 million funding that will help fuel the company’s international growth, and closely follows the opening of its new regional headquarters in North America and Asia Pacific, and doubling its staff over the past year.

The compan'ys cloud solutions are instantly deployable and provide unique and patented routing capabilities, enabling businesses of all sizes to deliver a personalized customer experience securely. The company now serves thousands of agents in 30 countries on five continents, including Parcelforce, QlikView, DPD, SHL Group and Topcon Positioning Systems.

“It’s an exciting time to be involved in the contact center industry as it transitions rapidly to the cloud, as the CRM software market did led by Salesforce,” said Jonathan Gale, CEO of NewVoiceMedia, in a statement.  “Traditional on-premise contact center technologies, with their closed and expensive solutions, are in decline, replaced by more flexible, available and integrated cloud solutions that are driving an evolution in customer services. All of our investors share our commitment to our mission as we continue to innovate ahead of the competition and further increase international adoption of our world-class solution.”

The funding was led by new investor Bessemer Venture Partners and joined by existing shareholders Highland Capital Partners Europe, Eden Ventures and Notion Capital.