ComputerTalk Joins the Microsoft Enterprise Cloud Alliance

ComputerTalk Technology, a provider of Microsoft Skype for Business contact centers, has joined the Microsoft Enterprise Cloud Alliance to further deliver cloud and hybrid contact center capabilities to its customers and partners using the power of Microsoft technologies.

ComputerTalk brings its 28 years of experience delivering contact center solutions and its latest Intelligent Communications Exchange (ice) contact center software to the alliance, providing customers with a multichannel contact center experience built on the Microsoft unified communications platform.

"Being a part of the Enterprise Cloud Alliance not only brings us closer to the Microsoft customer community, it will help build awareness to the Microsoft service integrator community and fill a gap in their unified communications strategy for their customers," said ComputerTalk's director of sales and strategic partnerships, Brandon Viamonte, in a statement. "The pairing of Skype for Business through the Skype Developer Platform and ice allows Microsoft integrators to deliver end-to-end unified communications and customer service solutions. Our solution is extending customer service beyond just a phone call and using the power of Skype for Business to take it to chat, video, SMS, email, and social media, making sure enterprises are aligned with the needs of the modern consumer."

The ComputerTalk software can be deployed entirely in the cloud, on-premises, or in a hybrid arrangement. The ice contact center is native integration through the Skype Developer Platform on the latest version of Skype for Business and also integrates with any legacy PBX.

"The cloud model and the Microsoft technology platform allows us to quickly deliver powerful, flexible, and security-enhanced PCI-compliant contact center services to customers of all sizes, across all industries and all levels of government. Joining the Microsoft Cloud Alliance demonstrates ComputerTalk's ongoing commitment in providing our customers with the best of the best," said Mandle Cheung, founder and CEO of ComputerTalk, in a statement.

The ice contact center provides detailed analytics, real-time monitoring, recording, and in-depth historical reporting. It has passed the Lync ISV Qualification Program, demonstrating compliance with enterprise-grade industry standards and the ability to work as an integrated Skype for Business native application. The ComputerTalk contact center cloud offering is Payment Card Industry Data Security Standard (PCI-DSS) compliant.

"We are excited that ComputerTalk is providing customers an enterprise-class, security-enhanced contact center option that uses the power of the cloud and Microsoft technologies of Skype for Business, SQL, and Windows servers. Increasingly we are seeing customers ask for this type of solution," said Chris Lwanga, principal product manager at Microsoft, in a statement.