Customer service automation solutions provider Cognigy has been elevated to NICE's Prime Partner Tier, allowing Cognigy to collaborate closely with NICE to market and deliver its advanced, artificial intelligence-powered customer service automation solutions.
With the partnership, customers can leverage the seamless integration of Cognigy's conversational AI with NICE's CXone platform. It brings advanced AI-powered automation to NICE customers, allowing them to streamline customer service workflows, automate routine tasks, and focus on higher-value interactions.
"Becoming a Prime Partner of NICE is a significant milestone for Cognigy, and further expands our reach within the CCaaS ecosystem to provide enterprises with AI-powered customer service automation solutions. Our combined expertise will enable enterprises to leverage the full potential of AI-driven customer interactions, driving exceptional outcomes and fostering long-term customer loyalty," said Hardy Myers, senior vice president of global partnerships at Cognigy, in a statement