Clearwave, a provider of artificial intelligence agents to automate the entire patient journey, answering phone calls, scheduling, checking patients in, verifying eligibility, collecting payments and handling communication, has launched its unified AI Patient Engagement Platform, a single agentic workforce that automates the work.
The AI Patient Engagement Platform deploys a coordinated workforce of eight AI agents to absorb administrative work, with deep practice management system and electronic heralth record integrations. They include the following:
- Voice Agent: Answers inbound phone calls, books, confirms, cancels and reschedules appointments.
- Scheduling Agent: Fills the schedule via phone, online, Google, and call center.
- Eligibility Agent: Runs real-time checks across more than 900 payers, automating verification.
- Clinical Intake Agent: Ensures clinical data collection prior to patient arrivals.
- Pre-Registration Agent: Captures demographics and consents before the visit.
- Check-In Agent: Automates check-in in less than two minutes.
- Payments Agent: Collects co-pay, past-due balances, and credit card surcharge fees.
- Outreach Agent: Informs patients, keeps schedules full, and drops no-shows.
"We're now offering AI agents that let organizations grow without adding complexity or headcount," said Mike Coffey, CEO of Clearwave, in a statement. "The patient population isn't getting any younger or shrinking, and hiring staff isn't getting any easier. Our platform turns these overwhelming workloads into real-time, automated outcomes across the entire patient journey, eliminating more administrative work than any other platform in the industry. This is what AI leadership in patient engagement looks like — real history, real partnerships with clients, real results, all at real scale."