CallVU, a digital call experience platform provider, has launched a program to enable contact centers using NICE inContact's CXone cloud contact center platform to offer a more hands-on, interactive call experience at no charge for the first month.
CallVU is offering its contact center collaboration app with no monthly fee, commitment, or contract for 30 days for current CXone customers. CallVU Collaboration allows agents to initiate digital sessions with customers to do the following:
- Share screens;
- Annotate and whiteboard to deliver direct visual assistance;
- Share relevant content, such as documents, electronic signatures, and pictures; and
- Start video chats.
"Brands are rushing to migrate operations to digital in response to the pandemic. This includes a significant amount of sales and service that was happening in retail locations," said Michael Oiknine, chief revenue officer at CallVU, in a statement. "We saw that our clients were better prepared for this new reality and felt an obligation to increase access to these capabilities quickly."
"Our organization is helping contact centers around the world to ensure they have the resources and tools they need to meet the demands brought on by COVID-19," said Paul Jarman, CEO of NICE inContact, in a statement. "CallVU Collaboration provides more tools for agents working with customers to share information and engage in a more satisfying customer experience."
CallVU is integrated with all leading contact center platforms. NICE inContact customers can find CallVU Collaboration on CXexchange.