CallMiner Eureka Starter Now Available on AWS Marketplace

CallMiner, a provider of speech and customer engagement analytics, has made its CallMiner Eureka Starter solution available on Amazon Web Services (AWS) Marketplace.

Eureka Starter is an entry-level speech analytics offering built on CallMiner's Eureka engagement analytics platform. Starter is available for organizations that use Amazon Connect and features a seamless integration process with Amazon Connect. Amazon Connect delivers speaker-separated call recordings to CallMiner Eureka for call transcription.

"We wanted to simplify the purchasing process for Amazon Connect customers by offering our Eureka Starter solution through a frictionless and low-risk buying process," said CallMiner's vice president of marketing, Scott Kendrick, in a statement. "Companies can transform their customer service operations with Eureka because it offers analytics of every single customer interaction, providing a more accurate view into the customer experience. AWS Marketplace allows us to deliver CallMiner Eureka with simplified deployment for users and the convenience of pay-as-you-go monthly billing and payment."

Eureka Starter automatically listens to and analyzes 100 percent of recorded calls, allowing users to search across all contacts to detect instances where agents are not following compliance language, failing to use empathy-based language, or are not properly pursuing a sale or other transaction. Similarly, Eureka Starter can be used to find customer references to certain products or promotions, expressions of dissatisfaction, cancellation, or escalation, and aid in discovering root cause.

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The real-time speech analytics module aims to drive specific outcomes during a call or alert management to issues.

Posted October 26, 2018