CallCopy Is Now Uptivity

After more than nine years of operation, CallCopy has been rebranded as Uptivity, reflecting its evolution from a call recording provider to unified workforce optimization platform solutions company.

Developed entirely in-house, Uptivity's solutions have evolved according to the needs and feedback of customers, the company said. Over the years, Uptivity has added features for workforce management, performance management, speech analytics and desktop analytics to meet the needs of increasingly sophisticated contact centers.

"The world has changed significantly in the time since we created CallCopy," said Jeff Canter, co-founder and CEO, Uptivity, in a statement. "Customer needs, the technology at the core of what we do, and the markets in which we compete have all evolved over the last several years, and we've been at the center of this change. By rebranding as Uptivity, we're showing our continued promise to deliver the right solution for every customer, every time, with unparalleled customer service."