Calabrio Partners with SPS

Calabrio, a customer engagement analytics software company, and Strategic Products and Services (SPS), a unified communications system integrator and managed services provider, have partnered to nring customer engagement software to new markets.

Through the partnership, the companies will combine applications like call recording, quality management, and analytics.

"We're at an exciting time where we're experiencing tremendous growth and recognition in the industry," said Tom Goodmanson, president and CEO of Calabrio, in a statement. "SPS is well-respected for driving its clients towards new integration strategies. It's a perfect match for helping us extend our vision of making the contact center a key informant of business strategy and a driver of growth. This partnership helps us deliver that message to new audiences."

"Calabrio has been recognized as a leader in the industry for its commitment to delivering solutions that drive customer engagement strategies," said Kathy Sobus, customer experience practice leader at SPS, in a statement. "We value Calabrio's expertise and look forward to working together to help our clients deliver an exceptional customer experience that drives business outcomes with the best technology in the market."