Bright Pattern, a provider of cloud-based omnichannel communication software, has released Remote Assist, which allows one user to take control of another user's desktop to resolve issues.
Contact center or help desk agents can use Remote Assist to troubleshoot and resolve customer issues, and managers can use Remote Assist to provide training or solution guidance to agents.
"Bright Pattern continues to develop new features as part of our commitment to improving contact center and help desk efficiency. With the rise of the remote global workforce and an emphasis on speed and personalization in customer service delivery, bringing the workforce together and improving workforce productivity is more important than ever," said Michael McCloskey, CEO of Bright Pattern, in a statement. "Our Remote Assist technology allows users to take control of another user's desktop, improving customer service and support delivery and making the experience effortless for both the agents and end users."