Bland, a voice artificial intelligence platform provider, has achieved FedRAMP 20x Class A Certification for its voice, SMS and chat agents and is now listed on the FedRAMP Marketplace, giving federal agencies access to the security and certification information needed to evaluate the platform and pursue their own Authority to Operate.
Bland enables organizations to automate conversations across voice, SMS and chat. Federal agencies can use the platform to handle inbound questions about benefits, applications and accounts, as well as outbound appointment reminders, deadline notifications and check-ins. The platform can also support structured data collection and verification workflows, such as earnings verification, background checks and program eligibility. SMS agents can extend these interactions beyond phone calls by sending reminders, collecting information, and allowing people to continue conversations over text.
"We built Bland to handle the highest-stakes phone calls in the world. The ones where getting it wrong isn't just a bad experience, it's a missed medical appointment or a benefits check that never arrives," said Isaiah Granet, co-founder and CEO of Bland, in a statement. "FedRAMP 20x gives agencies a clear path to evaluate voice AI for these interactions. We built a dedicated government environment from the ground up so agencies can use AI while maintaining the security, reliability and control these conversations require."