Avaya and RingCentral Partner on Avaya Cloud Office

Avaya and RingCentral, a provider of cloud communications, collaboration, and contact center solutions, today announced general availability of Avaya Cloud Office by RingCentral.

Avaya Cloud Office provides an all-in-one solution for collaboration across multiple channels, enabling voice calls, team messaging, meetings, conferencing, file sharing and more.

"Organizations of all kinds are adapting to new ways for their employees to communicate, collaborate, and be productive, regardless of their location or the device they're using, with the help of easy-to-use cloud solutions that empower a mobile, remote workforce," said Jim Chirico, Avaya's president and CEO, in a statement. "Avaya Cloud Office provides a comprehensive yet simple communications app for a world where communications and collaboration tools are more critical than ever before. As we engage our extensive customer base to help them address the rapidly evolving future of work, new offerings like Avaya Cloud Office are an ideal solution to meet their needs."

"In the current environment where working from anywhere, including home, is not just a matter of preference but a matter of necessity and safety, the challenge is real for businesses as they work to maintain productivity through these difficult times," said Vlad Shmunis, RingCentral's founder, chairman, and CEO, in a statement. "Cloud solutions enable people to work from anywhere, and we believe that with Avaya Cloud Office by RingCentral, businesses can keep moving forward. Our goal is to make remote work feel as in-person as possible, so people can feel connected and engaged with one another during these unprecedented times and beyond."

With Avaya Cloud Office, customers can do the following:

  • Communicate and collaborate using voice, video, team messaging, SMS, and fax;
  • Simplify communications through one app available on a wide range of devices and locations;
  • Scale at any time;
  • Take advantage of RingCentral's open platform APIs and more than 200 pre-built business solution integrations;
  • Use Avaya phones and devices, including J139, J169, and J179 Series phones, with additional devices to be added.

"The launch of Avaya Cloud Office is a real game-changer in the UCaaS market," said Elka Popova, vice president of and an analyst in Frost & Sullivan's information and communications technologies practice, in a statement. "Avaya's innovation, partner community, and global services reach, combined with the market-leading RingCentral platform, provides an unprecedented opportunity for customers migrating to cloud communications. We are all seeing the importance of collaboration solutions that enable remote work increasing globally, and Avaya Cloud Office is a tremendous example of the kind of solution that will enable the future of work."

Avaya has signed five master agents, including Jenne, ScanSource, AVANT Communications, Synnex, and Telarus, to launch Avaya Cloud Office. Additionally, nearly 800 channel partner agents have been onboarded to sell Avaya Cloud Office.